Alkaline Services Manager

We are searching for a motivated and skilled employee to fill the Alkaline Services Manager role in the Alkaline Services department. This role will report to the Alkaline After Sales & Service Director and the role is based in one of the following locations: Notodden, Porsgrunn/Herøya, Kristiansand, Trondheim or Oslo.

Main tasks and responsibilities

• Management and administration of the Services Department:
  • Ensuring that appointed tasks are performed in accordance with NEL Electrolyser AS policies and procedures
  • Promote and establish proactive follow-up routines related to service activities of customers in the After Sales & Service department
  • Responsible for creating budgets and plans, invoicing, cost control activities, and delivery according to established KPIs
  • Maintain a master schedule including the overall overview of active service contracts and all related activities
  • Establish and maintain a global Service & Spare part strategy
• Responsible for securing Nel Alkaline Operations Center service and support functions both for remote and onsite activities, with special focus on:
  • First level support and technical inspections utilizing digital integrations with customers
  • Hotline technical support
  • After sales installation & commissioning
  • Close collaboration with After Sales

Key qualifications

• B.Sc. / M.Sc. within Automation, Electro, or an adjacent discipline
  • Experience can compensate for lack of formal education
• Minimum of 10 years relevant experience, of which 3-5 years should be from a supervisory / management role
• Fluent in English both written and oral
• No criminal record
• Driver’s license category B

Personal characteristics

• Strong leadership skills
• Responsible, accurate, structured, committed, and reliable
• Good interpersonal and communication skills
• Excellent time management skills
• Solution-oriented with a solid business acumen
• Personal drive to gain knowledge and increase competencies
• A positive mindset with an interest in collaborating with talented and cross-functional colleagues

Why you should join Nel

• An opportunity to work in a company in strong growth and a leading position in the market
• A key role with many exciting interfaces, internally and externally
• The opportunity to work in a global company that contributes to the green transition
• A dynamic and highly professional working environment consisting of competent and committed colleagues

Equal opportunity employer

Nel is an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on qualifications, merit, and business need.

Additional information

We only accept and process digitally received applications, through our application system. All applications will be processed continuously.

Applications will be reviewed on a rolling basis.