Business Development Manager

We are searching for a motivated and skilled employee with a background from complex systems and driving sales / business development related activities. The position reports to the Alkaline After Sales and Service Director and the role is based in one of the following locations: Notodden, Porsgrunn/Herøya, Kristiansand, Trondheim or Oslo.

Main tasks and responsibilities

• Responsible for developing business within Nel Alkaline After Sales
• Work together with Nel Sales team, securing service agreements, and ensuring customer long term trust
• Planning, executing and reporting on business development activities
• Create win/loss analyses of after marked captures
• Act as key account manager for selected customers
• Coordinate service and support activities in cooperation with the Alkaline Service Manager
• Responsible for management and administration of the After Sales Department to ensure that appointed tasks are performed in accordance with NEL Electrolyser AS policies and procedures
• Responsible for delivery according to agreed Services KPIs
• Proactively follow-up customers of the After Sales & Service department activities and promote, in general, a proactive attitude within the department
• Responsible for securing Nel Alkaline Operations Center After Sales and support functions, for both remote and onsite activities, with special focus on:
  • First-level support and technical inspections leveraging digital integrations towards customers
  • Hotline technical support
  • After sales installation & commissioning
• Report on the overall overview of active service contracts customer satisfaction
• Overall responsible for service and spare part sales contracts in the After Sales & Service Department
• Establish and maintain Nel After Sales global strategy
• Prepare customer specific service and spare part offerings in cooperation with the Service department.

Key qualifications

• MBA, Masters in Industrial Economics, or B.Sc./M.Sc. in an engineering discipline with a minimum of 5 years relevant experience
• Experience might compensate for lack of formal competency
• Required experience:
  • 5 years of advanced sales related activities
  • 3 years experience from a similar complex business
• The ability to leverage and utilize various business analytics (market, supply-demand, competitive analyses, etc.) into new business development opportunities

Personal characteristics

• Responsible, accurate, structured, committed, and reliable
• Good interpersonal and communication skills
• Excellent time management skills
• Solution-oriented with a solid business acumen
• Personal drive to gain knowledge and increase competencies
• A positive mindset with an interest in collaborating with talented and cross-functional colleagues

Why you should join Nel

• An opportunity to work in a company in strong growth and a leading position in the market
• A key role with many exciting interfaces, internally and externally
• The opportunity to work in a global company that contributes to the green transition
• A dynamic and highly professional working environment consisting of competent and committed colleagues

Equal opportunity employer

Nel is an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on qualifications, merit, and business need.

Additional information

We only accept and process digitally received applications, through our application system. All applications will be processed continuously.

Applications will be reviewed on a rolling basis.