Do you want to work in a global green technology company and contribute with the green transition? Then we encourage you to apply!

Nel is seeking a motivated and dedicated Technical Support Associate to join our team. In the role you will be responsible for providing first-line technical support to our customers, troubleshooting technical issues, and ensuring customer satisfaction.

Your responsibilities will also include:

• Documenting customer cases and solutions in our systems.
• Collaborating with other departments to resolve complex issues.
• Providing training and guidance to customers on the use of our products and services.
• Contributing to the continuous improvement of our support processes and customer satisfaction.

We are looking for someone who:

• Has interest in technical support or customer service, preferably in a technology company.
• Has a strong understanding of the Windows platform (client, server, Azure).
• Is fluent in both written and spoken English, Norwegian language would be a plus.

As a person, you are:

• Problem solver: You enjoy finding solutions to challenges and have an analytical mindset.
• Communicative: You have excellent communication skills and can express yourself clearly and concisely, both verbally and in writing.
• Accurate: You are detail-oriented and work in a structured manner.
• Adaptable: You thrive in a dynamic environment and are quick to learn new things.
• Collaborative: You work well with others and contribute to a positive work environment.

We offer:

• An exciting and challenging job in an innovative and global company.
• The opportunity to work with the latest technologies.
• Excellent opportunities for personal and professional development.
• A great work environment with skilled colleagues.

Are you our new Technical Supporter? Send us your application and CV as soon as possible!

Additional information:

Work location: The position is be based at our premises at Herøya, Porsgrunn.

To apply for the position: We only accept, and process digitally received applications, through our application system. All applications will be processed continuously.

Contact information:

For questions about the role, please reach out to our Hiring Manager and Head of IT operations Peter Klaris at +47 908 21 325, or Robin Sandbakk, Talent Acquisition Specialist at +47 41 600 105.