Service & Commissioning Engineer
The Field Service & Commissioning Engineer (FS&CE) will provide world class technical service and support to Nel Hydrogen customers while delivering continuous improvements to the service business. We are seeking a dynamic, experienced Field Service Engineer with an unwavering commitment to customer service and operational excellence. In this role you will work closely with the EU Technical Services Manager and a team of product technical experts to ensure that the customer’s needs are exceeded in the most efficient means possible. You will echo the voice of the customer in the Technical Services organization while displaying a sense of urgency to get things done. A successful FS&CE will operate as a technical expert for the service group by proactively improving processes that will help take Nel Hydrogen’s service business to the next level on a global scale.
MAIN TASKS & RESPONSIBILITIES
- Foster a culture of safety with customers, partners, and employees.
- Commission newly installed Hydrogen generators.
- Conduct preventive maintenance, repairs and training at customer locations as part of the Technical Service Team.
- Assist factory support specialists with remote troubleshooting of generator systems and components.
- Provide engineering technical support for Nel Hydrogen products with a focus on customer satisfaction.
- Use field failure data to generate service metrics and evaluate product performance in the field.
- Work closely with the Director of MW Scale Products integrate lessons learned into Technical Service process and product improvements.
- Perform internal and external customer training on operation and maintenance of Nel Hydrogen generators.
- Ability to work remotely from the head office via email, phone and video conference when traveling.
- Create / revise troubleshooting guides in partnership with the Technical Service Manager.
- Develop and implement best practices for customer response time, continuous customer engagement, and customer support.
- Ensure customer satisfaction reviews are conducted and communicate customer feedback to internal stakeholders to increase product value, product usage, product improvements, and improve competitive position.
- Support Key Performance Indicators associated with Technical Service group.
REQUIRED QUALIFICATIONS
- 5-10 years of experience as a Service Engineer or similar role
- Bachelor’s Degree in Mechanical, Electrical, Chemical or other related discipline.
What You Will Get From Working With Us
- An opportunity to work in a company in strong growth and a leading position in the market.
- A visible role with many exciting interfaces, internally and externally
- The opportunity to work in a global company that contributes to the green transition.
- A dynamic and highly professional working environment consisting of competent and committed colleagues.
The above statements reflect the principal functions of the position and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
Nel Hydrogen provides comprehensive health and insurance benefits for its employees as well as a short-term incentive program. The Company offers competitive paid vacation time, sick leave, and holidays.
The Company has a published Code of Conduct that all employees are expected to follow.
We are an equal opportunity employer We are an equal opportunity employer-M/F/Disabled/Veteran and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment is decided based on qualifications, merit, and business need.
- Function
- Engineering
- Locations
- Brussels, Belgium
- Remote status
- Fully Remote
As a new hire, you will board an enterprise in rapid development where you can shape the company as well as your own career.
About Nel Hydrogen
Nel is a global, dedicated hydrogen company, delivering optimal solutions to produce, store and distribute hydrogen from renewable energy. We serve a range of different customers with leading hydrogen technologies. Our roots date back to 1927, and since then, we have had a proud history of development and continuous improvement of hydrogen technologies. Today, our hydrogen solutions cover the entire value chain from hydrogen production technologies to hydrogen fueling stations, enabling industries to transition to green hydrogen, and providing all fuel cell electric vehicles with the same fast fueling and long range as fossil-fueled vehicles – without the emissions.
Service & Commissioning Engineer
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