The Installation and Commissioning Technician at NEL Hydrogen will participate in the commissioning, diagnosing, maintaining, and repairing industrial and megawatt scale equipment, mostly at customer sites. The role of an Installation and Commissioning Technician provides technical guidance and is expected to maintain and continuously improve technical equipment knowledge. Nel will be hiring two technicians.

Main Tasks & Responsibilities  

• Repair and commission machine systems and components

• Train customers on the proper equipment use and maintenance

• Complete reports and forms required with work assignments on time

• Communicate problems and solutions to supervisor and customers

• Utilize computer programs to effectively complete assignments

• Follow all safety rules and regulations when performing work duties

• Complete competency assessments as required

• Analyze customer complaints and identify solutions

• Support escalation of issues between Customer & Engineering

• Resolve technical issues via telephone when in the office.

• Provide periodic in-house support to our manufacturing and engineering teams.

• Present a positive and professional image

• Travel approximately 80% domestically and internationally. (Periodically, travel may reach 100%.)

• Provide after-hours customer support as needed

• Generate service business opportunities within our current Industrial fielded product base

Key Qualifications

Education:

• High School Diploma
• Relevant technical training as an electrician or mechanic
• Associates degree in related field preferred, but not required

Required Skills and Abilities:

• A minimum of 5 years demonstrated, hands-on experience in electromechanical equipment repair, including the ability to read and interpret wiring diagrams, schematics, and fluid process diagrams

• 5 years’ experience working directly with external customers in a field support role and be able to provide excellent customer service via the telephone and email

• Demonstrated experience with low and medium voltage equipment, and high-pressure gas systems

• Work well under pressure

• Able to work independently, with minor supervision

• Manage business travel arrangements efficiently

• Presentation skills required

• A structured, consistent process to documentation and following working procedures in a safe and efficient way

• General understanding of work safety procedures

• Familiar with basic Windows applications such as Outlook, Excel, PowerPoint, etc.

• Current U.S. passport required

Personal Skills

• Attention to Detail

• Positive Attitude

• Independent decision-making capabilities

• Team Player

• Flexible and driven

• Problem Solving Skills

• Communication-verbal and written

• Time Management; priority goals

• Planning and Organizing

• Ethical Practice

Additional Information

Physical demands and abilities:

• Light physical effort with frequent lifting or moving of lightweight materials and use of hand tools.

• Standing, kneeling, and bending required during a typical workday

• Occasionally lifting components up to approximately fifty pounds may be required

• Possess a full range of manual dexterity to assemble parts or pieces together quickly and accurately.

• Perform assembly operations in small and overhead spaces

• Vision abilities to be able to perform intricate repair operation

The above statements reflect the principal functions of the position and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

What we can offer

• An opportunity to work in a company in strong growth and a leading position in the market.
• A visible role with many exciting interfaces, internally and externally
• The opportunity to work in a global company that contributes to the green transition.
• A dynamic and highly professional working environment consisting of competent and committed colleagues.

Nel Hydrogen provides comprehensive health and insurance benefits for its employees as well as a short-term incentive program. The Company offers competitive paid vacation time, sick leave, and holidays.

The Company has a published Code of Conduct that all employees are expected to follow.

Visas

• Nel will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.
• Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

We are an equal opportunity employer-M/F/Disabled/Veteran and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment is decided based on qualifications, merit, and business need. Applicants have rights under Federal Employment Laws: FederalEnglish.pdf)